Qantas advises reaccommodation options

first_imgSource = e-Travel Blackboard: G.A Following the release of its updated schedule to keep passenger disruptions to a low after the grounding of its A380 fleet, Qantas have outlined options for passengers travelling on disrupted Qantas flights.Those passengers holding a valid Qantas ticket for travel between 11 November and 25 November and travelling on flights which have been disrupted may rebook, get credit or be issued a refund at no charge to the customer (although applicable ticket taxes may apply).The carrier today issued a statement informing passengers that should their flight be disrupted, they could, “rebook an alternate Qantas service (including Qantas codeshare services) using the lowest booking class available in the same cabin of service”. Alternatively, if travel has not commenced, passengers can apply for a refund or “retain the value of the ticket in credit” for travel within 12 months of original ticket issue.For revalidation, if the original ticket has been validated to Qantas, travel agents can revalidate tickets in-house if there is a change to only the flight or date; no authority number is required for revalidation.Again if the ticket has been validated to Qantas, to re-issue tickets, travel agents must enter the authority number ‘579480’ into the tour code box and move the existing data from the tour code box to the endorsement box for Nett, APoSD and Private Fare tickets.Net remit tickets will not require the NR indicator.Should a customer wish to retain the value of the ticket in credit, travel agents can reissue the ticket in-house if validated to Qantas but authority number ‘579480’ must be entered into the tour code box in order to waive the fee for voluntary changes.For Nett and APoSD tickets, travel agents are advised to contact the Qantas Industry Centre for ticketing options.Any refund fees will be waived “for tickets issued prior to 11 November 2010 where the original ticketed travel dates were between 11 November and 25 November 2010,” Qantas advised.Travel agents will be required to submit a Refund Application via BSPLink referencing authoritynumber ‘579480’ to waive any refund fees by 31 January 2011.For conditions, please visit the Qantas website.last_img read more